1. Order Cancellation by Customer
- Orders can be cancelled before they are shipped.
- Once the order has been shipped, it cannot be cancelled.
- To cancel an order, please contact us at
tshristi378@gmail.com or use the cancellation option
in your account (if available).
2. Cancellation After Shipment
If the order has already been shipped, cancellation is not possible.
In such cases, you may initiate a return after delivery as per our
Return & Refund Policy.
3. Refund for Cancelled Orders
- If an order is cancelled before shipment, a full refund will be processed.
- Refunds will be credited to the original payment method.
- Refund processing time: [5–7 business days].
4. COD (Cash on Delivery) Orders
- COD orders can be cancelled before shipment.
-
Repeated cancellations of COD orders may lead to account restriction
or blacklisting.
5. Cancellation by shristi.com
We reserve the right to cancel an order due to:
- Product unavailability
- Pricing or technical errors
- Payment issues
- Suspected fraudulent activity
In such cases, a full refund will be issued without any deductions.
6. Digital / Customized Products
Orders for digital products, services, or customized items cannot be cancelled
once processing has started.